Service improvements

Transit Time (TT) Review

We have strengthened our messaging to communicate TTs as clearly as possible. In addition, we have worked proactively to improve reliability, thanks to which in 2025 we achieved 81% reliability in transit times, placing us in the Top 1 of the sector and surpassing our competitors by more than 5 points.

Equipment Availability

We have strengthened internal stock management, for both reefer and dry equipment, and we work together with our agencies to improve planning with more advanced forecasts. This allows us to cover expected demand and minimize the risk of operational incidents.

Personalized Attention

We understand the need to maintain a close, trust-based relationship with our clients. For this reason, we have focused on strengthening our bonds to improve the overall service experience and always working to exceed their expectations.

Increased Commercial Follow-up

We have emphasized the importance of increasing our clients' satisfaction level, working on more frequent and proactive contact that allows us to anticipate needs and resolve incidents more quickly. The client, always at the center.